Last updated: 20 January 2026

Complaints Procedure

A4 Accounting is committed to providing a high-quality professional service.

If you are dissatisfied with any aspect of our work, we encourage you to raise the matter with us so we can address it promptly, fairly, and professionally.

1. How to Make a Complaint

Complaints should be made in writing, either by email or letter. To help us deal with your complaint efficiently, please include:

  • Your name and contact details
  • The service you are complaining about
  • A clear description of the issue
  • The outcome you are seeking

Please send complaints to:

Email: jennifer@a4accounting.co.uk

Address:
A4 Accounting
2 Bridge Street
Spalding
Lincolnshire
PE11 1XA

2. Acknowledgement and Review

We will acknowledge receipt of your complaint within 3 working days.

Your complaint will be reviewed carefully and impartially. We may contact you to request further information or clarification if required.

3. Response Timescale

We aim to provide a full written response within 14 working days of acknowledging your complaint.

If the matter is complex and requires additional time, we will keep you informed of progress and provide an updated timescale.

4. Escalation

If you are not satisfied with our response, you may request that the matter be reviewed further. We will explain the next steps available to you and how the review will be handled.

5. Alternative Dispute Resolution (ADR)

If we are unable to resolve your complaint through our internal process, and you are a consumer client, you may be entitled to refer the matter to an Alternative Dispute Resolution (ADR) provider.

Where applicable, we will provide details of an appropriate certified ADR provider and confirm whether we agree to participate in ADR for the specific dispute.

6. Professional Body Complaints (if applicable)

If the work was carried out under the rules of a professional body, you may also have the right to raise a complaint directly with that body. Relevant details will be provided where applicable.

7. Record Keeping

We maintain a record of complaints received and the actions taken, in line with regulatory and professional requirements.